I couldn't get INGOLD to work. There seemed to be an issue with selecting the option for not Amex preferred as I never did get that one too work. I used phone number 8003272177 and it got through. Floor was already gone so I didn't buy any.
When I tried a second time, INGOLD didn't work for me either (I have a Platinum Card and never received any communication with a password). My use of the phone number was because I had received some kind of communication several years ago prior to some other presale that said to do it that way, so that's what I've always done.
If anyone wants to try a password, the customer service number on the Platinum Card is 800-525-3355 (enter it without the hyphens). Use that for the "Preferred" presale. It may tell you there are no tickets, but keep trying: I initially threw back tickets in Section 1 and Section 7 (didn't like the angle to the stage), and then it said it couldn't find two together, but eventually it sold me the two in Section 3. I suspect there is a lot of that going on where people throw back tickets due to price, location, or both, so it's worth continuing to try for a while.
(Edited to add: It appears there are still presale tickets. I just tried it again out of curiosity, searching for two through the "Preferred" presale. It said there were no tickets, but I tried again and on the fourth try it got through and offered me two, though they were floor seats. So it's probably worth continuing to hammer at it for awhile if you want tickets, though if you don't want the floor it's imperative to set it to the price range you do want because it automatically assumes floor is "best available.")
