Who replied, your rep or the STcomments email?
I eventually got my rep to reply. They finally turned off the scheduled payments this week. But the option to renew like normal still hasn't been added back to my ToDo list page.
I also started contacting them through the Access Contact Us option. I got a reply based on that too, though it was from my rep. I know it was based on the Contact Us message because that was the only place I mentioned the scheduled payment was going to fail because my CC expires this month and I didn't replace it, and my rep mentioned that.
She was very snotty about the whole thing.
I know they have a thankless job. But it's not my fault the Nats didn't make the playoffs this year so I want time to think about renewing since they won"t have my playoff strip money to use to keep me on the hook to not lose the leftover playoff $$ that they say they don"t have to refund.