Author Topic: NATS PLUS membership program (Read 118223 times)

Baseball is Life · « **Reply #350 on:** April 01, 2015, 03:55:37 pm »

Quote from: NationalHeat on April 01, 2015, 03:52:41 pm

Anyone else still not have their ecash and RCR?

I had to ask for my RCR points to be loaded. As for e-cash, you have to load money on there, which I did and it worked just fine. It's not like previous years where you got some from the Nats to start.

JCA-CrystalCity · « **Reply #351 on:** April 01, 2015, 04:34:09 pm »

Quote from: blue911 on April 01, 2015, 03:18:33 pm

Have your partner print their tickets.

the tickets seem to have disappeared. they are not in my account and my partners / emailees have only gotten one ticket each.

Natsinpwc · « **Reply #352 on:** April 01, 2015, 04:38:12 pm »

Quote from: JCA-CrystalCity on April 01, 2015, 04:34:09 pm

the tickets seem to have disappeared. they are not in my account and my partners / emailees have only gotten one ticket each.

I got some via email yesterday from my season ticket guy. When I looked on the iPhone some of them had only one ticket showing instead of two but when I went to the laptop they were both showing.

Baseball is Life · « **Reply #353 on:** April 01, 2015, 05:04:47 pm »

Quote from: Natsinpwc on April 01, 2015, 04:38:12 pm

I got some via email yesterday from my season ticket guy. When I looked on the iPhone some of them had only one ticket showing instead of two but when I went to the laptop they were both showing.

From the Nats site:
Some functionality in the Ultimate Ballpark Access Site is not currently compatible with Internet Explorer - version 8 and Safari. The site is fully compatible with; Google Chrome, Mozilla Firefox, Internet Explorer versions 9-1

rbw5t · « **Reply #354 on:** April 02, 2015, 01:47:13 pm »

Have partners gotten their new cards yet? If they don't come on time, will people's old red ones still work? My partners are getting restless, and I can't say I blame them!

Baseball is Life · « **Reply #355 on:** April 02, 2015, 04:07:08 pm »

Quote from: rbw5t on April 02, 2015, 01:47:13 pm

Have partners gotten their new cards yet? If they don't come on time, will people's old red ones still work? My partners are getting restless, and I can't say I blame them!

Nobody I know has gotten partner cards yet. It's two days before the first game at the park so I don't blame anyone for getting restless. Don't know about the old cards working but they might given that they used the same numbers for the new cards. But I wouldn't bet on it.

Baseball is Life · « **Reply #356 on:** April 02, 2015, 05:21:36 pm »

Just got the below partner email from the Nats. It looks like the cards are not getting here in time for Opening Day.

Dear XX:

We are so excited to kick off the 2015 season! Your 2015 NATS PLUS Partner Card(s) have been printed and are being shipped. We apologize for the delay. Please be on the lookout for an email containing your tracking information, as your NATS PLUS Membership Package will be delivered within the next several days.

As part of our digital ticketing and environmental sustainability initiatives, your package will contain your NATS PLUS Partner card(s).

If your primary account holder has sent you seats for the Exhibition or Opening Day game(s), in the unlikely event that you do not receive your cards before those games, we recommend that you print your game tickets via your online Access account.

In order to print your game tickets, please email them to yourself by completing the following steps.

TO EMAIL/PRINT A SEAT:
1)   Log in to your online Access account.

2)   On your NATS PLUS account homepage, click MY GAMES on the left navigation menu.

3)   Select EMAIL SEATS.

4)   From the drop down menu, select the game you would like to email.

5)   Enter the name and email address of the intended recipients.

6)   Check the box next to the seat you would like to email and the information will auto-populate.

7)   To send the seat, hit TRANSFER.

You will receive an email from access@nationals.com.

9) Open and print the pdf files that are attached.
IMPORTANT PACKAGE INFORMATION
1) Your NATS PLUS Membership Package contains your NATS PLUS Partner card(s)

2) Pull the right side of the package (with the labeled arrow) to reveal your card(s)

If you have any questions regarding your account, please contact your Nationals Account Representative directly. You may also contact the Nationals Ticket Sales and Services Department by calling 202.675.NATS(6287) or via email at stcomments@nationals.com.
Sincerely,
Washington Nationals Ticket Sales and Services Departmen

butlerds · « **Reply #357 on:** April 03, 2015, 09:35:11 am »

At least one of my partners just got a tracking email that says his cards are out for delivery today.

Natsinpwc · « **Reply #358 on:** April 03, 2015, 10:52:22 am »

Quote from: butlerds on April 03, 2015, 09:35:11 am

At least one of my partners just got a tracking email that says his cards are out for delivery today.

You guys are lucky; I don't think our season ticket guy even knows he can get cards for others in the group.

machpost · « **Reply #359 on:** April 03, 2015, 03:47:33 pm »

I requested a ticket exchange to pick up a new game for that rainout last September about ten days ago, and I have yet to hear anything. Is this typical of anyone else's experience so far this year?

JCA-CrystalCity · « **Reply #360 on:** April 03, 2015, 03:56:26 pm »

They are completely crushed right now. they are saying at least 5 days for exchanges for SPH. The second game of the year is always the most popular to trade out of due to weather concerns. I'm guessing that unless you asked for tickets to 4/8 or 4/9, you will not hear until after the homestand.

Baseball is Life · « **Reply #361 on:** April 03, 2015, 04:04:28 pm »

Quote from: machpost on April 03, 2015, 03:47:33 pm

I requested a ticket exchange to pick up a new game for that rainout last September about ten days ago, and I have yet to hear anything. Is this typical of anyone else's experience so far this year?

I traded a couple of games about two weeks ago and I heard back within two business days. The exchange system should be automated like the RCR points, which are instantaneous when you cash them in for games.

Baseball is Life · « **Reply #362 on:** April 03, 2015, 04:06:14 pm »

Quote from: Natsinpwc on April 03, 2015, 10:52:22 am

You guys are lucky; I don't think our season ticket guy even knows he can get cards for others in the group.

You need to dump that guy. Having a card is a huge benefit. Shorter lines, e-cash back, discounts on merchandise, special offers, etc....

laundrygal · « **Reply #363 on:** April 03, 2015, 09:41:50 pm »

Quote from: butlerds on April 03, 2015, 09:35:11 am

At least one of my partners just got a tracking email that says his cards are out for delivery today.

My partner got their cards today (Friday).

tomterp · « **Reply #364 on:** April 03, 2015, 10:42:50 pm »

Quote from: laundrygal on April 03, 2015, 09:41:50 pm

My partner got their cards today (Friday).

I heard from at 2 of my 9 partners today, they got their cards today.

tomterp · « **Reply #365 on:** April 03, 2015, 10:43:32 pm »

Quote from: Natsinpwc on April 03, 2015, 10:52:22 am

You guys are lucky; I don't think our season ticket guy even knows he can get cards for others in the group.

He doesn't have to "do" anything, adding members to the group is all that is needed.

Natsinpwc · « **Reply #366 on:** April 04, 2015, 08:16:59 am »

Quote from: tomterp on April 03, 2015, 10:43:32 pm

He doesn't have to "do" anything, adding members to the group is all that is needed.

He does everything outside the system and just emails us the tickets--guess he is afraid we will mess things up. My last year anyways.

Baseball is Life · « **Reply #367 on:** April 04, 2015, 08:36:22 am »

Quote from: Natsinpwc on April 04, 2015, 08:16:59 am

He does everything outside the system and just emails us the tickets--guess he is afraid we will mess things up. My last year anyways.

Emailing vs. sharing is about the same amount of work. The problems occur when technically challenged people have to figure out how to navigate the portal. But once they learn, it's all good. They get a lot more benefits, like cashing in RCR points, exchanging tickets, using the cards, etc.

One of the reasons I've been able to keep one group together since Day 1 and another for five years is I share all the benefits.

Natsinpwc · « **Reply #368 on:** April 04, 2015, 10:32:43 pm »

Quote from: Baseball is Life on April 04, 2015, 08:36:22 am

Emailing vs. sharing is about the same amount of work. The problems occur when technically challenged people have to figure out how to navigate the portal. But once they learn, it's all good. They get a lot more benefits, like cashing in RCR points, exchanging tickets, using the cards, etc.

One of the reasons I've been able to keep one group together since Day 1 and another for five years is I share all the benefits.

I had to remind him about the red carpet rewards this year; he initially said it went away cause he had no notification. He seems too focused on his job or home life or both. Misplaced priorities

Baseball is Life · « **Reply #369 on:** April 05, 2015, 08:02:59 am »

Quote from: Natsinpwc on April 04, 2015, 10:32:43 pm

I had to remind him about the red carpet rewards this year; he initially said it went away cause he had no notification. He seems too focused on his job or home life or both. Misplaced priorities

Managing a group takes time and you have to have fun with it. If you belong in a group that's not well managed, it won't be a good experience. I think that's why I manage my own groups(s). I don't want to be at the mercy of someone else.

On the flip side, for the first time I kicked a guy out of one of my groups last year just because he wasn't responsive. Paid laid, never read his emails, never showed up on time for drafts....I told him he was "too busy" to belong in our group.

Baseball is Life · « **Reply #370 on:** April 05, 2015, 10:46:07 am »

Used my NatsPlus card for concessions yeterday and e-cash rewards works instantaneously. Nice.

OldChelsea · « **Reply #371 on:** April 06, 2015, 07:53:05 am »

In the meantime, the StubHub transfer from my STH account is working - sold my ticket for Wednesday's match.

JCA-CrystalCity · « **Reply #372 on:** April 08, 2015, 05:59:36 pm »

When you distribute tickets to a partner, you get a little "confirm" notice, and the system generates an email to the partner saying they received seats. I've had a few partners tell me that they do not see the distributed seats in their accounts when they access their account. This has been an issue. However, I just got an email from a partner who said that when he went into his "email tickets" tab, he saw he could distribute via email the four tickets I had sent him. He said there is no button or anything that says "you have four tickets to the game on x date" otherwise.

Anyone who is a partner - is this how the system works? you'll only see your inventory in the "email tickets" section? Has anyone used cards for tickets distributed by an account holder a partner, and has it worked?

tomterp · « **Reply #373 on:** April 08, 2015, 07:55:38 pm »

Two partner issues.

One partner had his black Nats Plus cards rejected at the main entrance opening day. They went around to the home plate entrance and the cards worked.

Anybody else have card problems?

Another partner complained that he got the little box (like the group leads got) indicating a USB enclosed but there was none inside, just the Nats Plus cards. Could any partners weigh in on whether or not you got the USB drive?

MorseTheHorse · « **Reply #374 on:** April 08, 2015, 08:07:19 pm »

I'm a partner. I received an e-mail with my partner code and partner secret code a few days ago. OK. I log in to the portal and see nowhere to input these codes. Any advice?