I have some money in a Nats account to use for tickets. I wanted to use the money last year but didn't know how to access the money in that account. I asked a representative for the Nats via email but he never replied. Today I got an email from a Nats sales representative giving me her number and said she saw I had the money in the account and would help me use it.
In the past I've seen on here people having a difficult time with the Nats sales team. Hopefully you-all with have similar positive experiences. As Chick-fil-A has shown, customer service matters.