Fresh from Nats ticket services:
Account ID: xxxxx
Dear xxxxxxx,
Last spring, when we normally would have been welcoming our fans back to Nationals Park for a new season of baseball, our stadium instead stood empty and quiet. We all dreamed of the day that fans would once again be able to come back to the ballpark.
After extensive discussion and planning with the Government of the District of Columbia, health experts and Major League Baseball, the Washington Nationals will once again be opening our gates to a limited number of fans for the beginning of the 2021 season. In an abundance of caution, we will begin at a reduced capacity of 5,000 fans.
We will prioritize bringing our Season Plan Holders back to the ballpark first while our seating capacity remains extremely limited. We look forward to increasing our capacity in the coming weeks, and we will adjust our operations accordingly to welcome back more of our loyal fans at that time. We thank you for your patience and understanding in following these guidelines during this unprecedented time. Welcome home, fans.
Socially Distanced Relocation: April Games
• Season plan holders will be invited to select new seating locations for April games during a one-time socially distanced relocation, which will begin the week of March 22nd.
• Your typical Season Plan seating location will no longer be available for April games, due to the necessity of socially distancing Nationals Park in accordance with CDC guidelines. All fans will need to be relocated as part of this process.
• Rest assured, your typical Season Plan seating location will be preserved on your account throughout the 2021 season, and into the 2022 Renewal process – regardless of any decisions you make related to Socially Distanced Relocation in 2021. Once we return to full capacity at Nationals Park, your typical Season Plan seating location will be waiting for you.
• Your Washington Nationals ticket account has been automatically credited with the total dollar amount associated with April games in your 2021 season plan.
o In addition, you have received an automatic credit for the value of the 2021 Exhibition Game that was originally included in your season plan. The Nationals will not host an Exhibition Game at Nationals Park in 2021.
• The Socially Distanced Relocation process will allow you to apply the value of your season plan’s April games towards new socially distanced locations.
• We will communicate your specific time slot for your Socially Distanced Relocation in advance so you have time to prepare.
o The Socially Distanced Relocation will occur via an online purchase flow, similar to previous ticket pre-sales. But rather than paying for the tickets with a credit card, you will be applying account credits from your original April season plan, at no additional cost to you.
o To provide the most flexibility to our Season Plan holders, you will be able to make your location decisions on a game-by-game basis, hand-picking the available games and locations that suit you best.
o The number of games you will be allowed to select during the Socially Distanced Relocation will be in line with the quantity of April games that were originally part of your Season Plan.
o Tickets will be sold in socially distanced pods of 1-6 people. You will have access to select the pod size matching your quantity of Season Plan seats.
o Orders will not be fulfilled through email or voicemail.
o If you exhaust all your account credits for April games during the course of the Socially Distanced Relocation, you will be able to spend any 50% Bonus ticket credits* associated with your account.
Once you have secured your new locations for April games, you will be permitted to forward tickets to other members of your seating pod within your household. However, if transferring or selling tickets to your designated share partners or any other party outside of your seating pod, you must sell or transfer the entirety of the tickets from your pod.
If, during the Socially Distanced Relocation, you do not exhaust your full account credit from the April games on your original Season Plan, you will be able to retain the remaining amount as an account credit. This includes if you elect not to participate in the Socially Distanced Relocation for April games whatsoever. This account credit can be used towards future 2021 ticket purchases, including additional Socially Distanced Relocation opportunities that may become necessary in future months.
Additionally, we are excited to announce that we will be allowing our Season Plan Holders to carry any account credits that go unused in 2021 over to the 2022 season. Credits for actual money paid towards 2020 or 2021 games can be applied towards the renewal of your season plan for 2022. Any 50% Bonus Credits* can be used in 2022 towards seat upgrades, concessions, merchandise, additional tickets and more (based on your previous decisions regarding how to allocate your 50% Bonus Credit).
We will communicate any relocation plan for May games as soon as we have additional information. If you have any additional questions or need assistance with any of the above options, please call us at 202-675-6287 (NATS) or reach out to your Membership Service Representative. For Frequently Asked Questions, visit
www.nationals.com/2021ticketinfo.
Thank you again for your dedication and continued support.
Sincerely,
The Washington Nationals
*The 50% Bonus Credit Program for 2020 customers is governed by, and subject to, its terms and conditions located at:
www.nationals.com/creditterms. The New Buyer 50% Bonus Credit Program is governed by, and subject to, its terms and conditions located at:
www.nationals.com/bonusterms.