Author Topic: Tyler Skaggs of the LA Angels found dead at age 27  (Read 3757 times)

0 Members and 1 Guest are viewing this topic.

Offline bluestreak

  • Global Moderator
  • ****
  • Posts: 11259
Re: Tyler Skaggs of the LA Angels found dead at age 27
« Reply #50: September 02, 2019, 11:24:56 AM »
I have literally been called in and asked “what are you doing to improve your Press-Gainey (patient satisfaction) scores? Hospitals are businesses that need to attract customers. Customers don’t care about outcomes. They care about seeing someone quickly, getting what they want, and having their ass kissed. And pretty waiting rooms and facilities.
And clinics and hospitals love touting their high satisfaction scores. Even though evidence shows that high scores are correlated to worse outcomes. Because PR...
So you can hold the line and not only have to deal with a complaining patient in front of you, you have to deal with a complaining administrator on the back end.
You would be shocked to sit in one of these Press-Gainey coaching workshops that is required of all staff.