Has fios offered you the opportunity to upgrade? Trying to replace my barely functional box with the upgraded ones my neighbors got when the switched from Comcast and being told there was an $80 per box upgrade fee (for boxes I was still going to have to pay a monthly rental fee for) was one of the many reasons that I got fed up with cable
At some point during our multiple attempts to wring a better deal out of them, the chat rep tried to sell me on the new boxes, promised I would not be charged anything, would not change my contract, etc. He then proceeded to (apparently) never place the actual order
