Any Gamers Out There With Recording Devices? NEED HELP

[Minty Fresh]

Bought my 13 year old son an AVerMedia gaming recording device and he can't seem to get it to work on the XBox1.  We bought the XBox prior to them coming equipped with recording devices installed and there is no Kinect either.  Plus, he needed something that was portable since the XBox is nowhere near his gaming desktop.  Plus, he wants to record videos longer than the 5 minutes XBox allows anyway.

Once we figured out the SD Card and got that formatted, we tried hooking it up to the XBox and it still wont work.  We did try hooking it up to the family's WiiU and it works on that.

Apparently there is something called HDCP content on the XBox that won't allow for recording devices?  Is that true?  Can we disable that?

Any help or guidance would be appreciated because I have tried researching online all weekend and came up with a few solutions that didn't work for us.  And AVerMedia wants us to fill out a form and they will contact us via e-mail (not very user friendly if you ask me....).

[dracnal]

What model AverMedia device? Looks like there's a range of them, so it's tough to provide useful help without the model.

[Minty Fresh]

What model AverMedia device? Looks like there's a range of them, so it's tough to provide useful help without the model.

AVerMedia Live Gamer Portable

http://gamerzone.avermedia.com//game_capture/live_gamer_portable

[dracnal]

Pretty sure it's straight up a compatibility problem. If you look at the tutorial for it, they do not list XBox One or PS4. Looks like it's not compatible with current gen tech.

That said, I'm in the middle of a server migration and have got less than 100% of my attention for this. If you have contradictory info or someone else wants to chime in, don't take my answer as gospel.