Seven days left until my price lock expires and there is no going back. I'm dropping my tickets largely because my kids are at an age where they're done with baseball for a while***. But I still want to feel wanted by the team. No phone call?
I've found that "customer service" has become a cliche that means nothing ... for the most part in all lines of business. I can't imagine running a business and not being in touch with my full time customers on a regular basis. To not get back when you have a question or a problem is not acceptable. I was listening to Pollin (Ashew sitting in) and Loverro this morning on my walk-about. They were bemoaning the awful business sense of the Nats when it comes to promoting All Star balloting. It appears the organization doesn't know what "customer service" is. Therefore, they can't provide it.
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