So... being careful with my words here... (hehe)... that could be taken to mean that there is disagreement with one or more of the five "guidelines" I'd offered... ???
I'm glad you posted that, btw.... ie, the "you" thing... I'd never even thought about it here, though in professional life, that's a rule I too try to keep in mind.
Not my intent about anything you offered. I'm old and I'd forget half that stuff so I keep it simple (KISS principle).
The "you" thing is another of those old customer service mantras. The use of "you" can sound/look accusatory ... even unintentionally. It's like verbally pointing/wagging your finger at somebody.
