This is the second time I've had Good Stuff and the fries were even werse the second time. I get the feeling they keep their fries in a steam drawer instead of cooking them fresh as ordered.
I get the whole soggy thing, but the fries taste really good to me. It's like a better version of Five Guys.
They've never been cold when I've ordered them. Then again, I always go to the Capitol Hill location. Maybe they don't have their crap together at the NoVa one.
Also, the burger I get is small too, but it's double-pattied so it's very filling.