Subject: Hospital Phone Call
>A sweet grandmother telephoned St. Joseph's Hospital. She timidly asked,
>"Is it possible to speak to
>someone who can tell me how a patient is doing?"
>
>The operator said "I'll be glad to help, dear. What's the name and room
>number?"
>
>The grandmother in her weak tremulous voice said, "Norma Findlay, Room
>302.">
>The operator replied, "Let me place you on hold while I check with her
>nurse." After a few minutes the operator returned to the phone, "Oh, good
>news. Her nurse has told me that Norma is doing very well. Her blood
>pressure is fine; her blood work just came back as normal and her
>physician, Dr.Cohen, has scheduled her to be discharged Tuesday."
>
>The grandmother said, "Thank you. That'sw onderful! I was so worried! God
>bless you for the good news."
>
>The operator replied, "You're more than welcome. Is Norma your daughter?"
>
>The grandmother said, "No, I'm Norma Findlay in 302. No one tells me crap.
>
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