I used to have some great reps, I spoke with them all the time. My last rep was a disaster, he made promises and never followed up, screwing up a school outing I was planning. I used to do annual school groups but stopped after that. My new rep isn't that bad but I have no relationship with him, I'd have to look up his name.
The Revenue Chief went with the model of automatic renewal means that she could go cheap on the customer service. But look, bobbleheads!
I've had some great reps over the year, but it seems like they always move on after a season or two.
When the team eventually ends up having a string of losing seasons, they might end up regretting the way they've treated their most loyal fans. One need look no further than Landover to see how that goes.
