Front line people (and satisfied customers) are the people who get you the return customers. I am amazed that no one regularly calls (texts) season ticket plan holders and just asks, "How's it going?" Toss in a call every once in awhile from one of the Lerners to long time plan holders
I'm a little late on this one, but: I do get a call from my season ticket rep every six weeks or so. I don't always call him back, because I know he won't be able to do much about my typical complaints. But there does seem to be some effort to reach out, at least this year--can't say it's always been the case.
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