Author Topic: Nats Park Playoff Fan Experience  (Read 6971 times)

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Offline mitlen

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  • We had 'em all the way.
Re: Nats Park Playoff Fan Experience
« Reply #25: September 05, 2017, 06:01:55 PM »
When I had a job (:P) in customer service, we would "call ourselves up".    You find out pretty quick it ain't the well oiled machine you think it is.      Maybe some of the folks who work in the Nats' cube farm could get out and try the different entities/amenities PB mentions.     Something like "under cover boss" really can open the eyes of the folks who think the service is "just fine".    Have this person do it for different games and have him/her report directly to the Lerner family.