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Then fire them If the answer is anything other than 'They rock,' it's time for new IT people.
Agree 100%. We had a tech one time that seemed to enjoy making people feel stupid rather than wanting to help them. Of course the end result is that no one called her for help, which I think was her goal all along. There was great cheering the day we finally got rid of her.
Yeah - there's a bunch of real pricks in my profession. My POV is the most important skill an IT person can have is customer service. I can teach you IT stuff. I can't teach you to not be a jerk. But I can fire you if you are.
Defenestration - the act of throwing something out a window. I used to use it a lot back when I was in IT support when I was at someone's desk who was completely agitated because their computer wasn't working right. They'd be so upset could not give me any useful information about what the problem was - they'd just foam at the mouth incoherently. I'd tap a few keys on the PC, then put on my gravest face and say solemnly, "It looks like this computer needs a complete defenestration." I'd get a puzzled look, then I'd explain what the word meant. I'd always get at least a rueful chuckle out of them. That little bit of humor tended to calm them down a bit to the point where they could be at least somewhat coherent in explaining what problems they had so I could start troubleshooting. Of course in most cases the errors tended to be either DEU errors (Dumb End User), or ID-10T errors (look at how it's written - ID10T).
loamy
Wont.
