Author Topic: Your card is your ticket to the game  (Read 14709 times)

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Offline OldChelsea

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Re: Your card is your ticket to the game
« Reply #25: October 11, 2012, 08:36:28 AM »
The Ticket Card makes its official debut tonight at the Wizards pre-season match vs the Knicks (tip-off 19.00 - I may head up there if today's baseball match is another lopsided laugher like yesterday's was). Season ticket holders got the following how-to information in their E-mail yesterday afternoon:

Thank you for your support of the Washington Wizards. We hope to see you at the preseason game tomorrow, Thursday, Oct. 11 at 7PM as the Wizards take on the New York Knicks!

As we look forward to the start of the Wizards season, we wanted to share a few helpful tips for using your Season Ticket Card and your online Wizards Account Manager to prepare for the season!
 
WHAT DO I NEED TO BRING TO GET INTO THE GAME?

Your season ticket seats are automatically loaded onto your blue Season Ticket Card (pictured below; the card should include your name, account number, and loyalty level). Bring this card with you to the game and present it to the Verizon Center staff at the gate. Your card will be swiped and all valid seats for the game will be immediately scanned in as soon as the card is swiped.
 
You'll receive a seat locator tab for each seat (pictured below*) and will be all set to visit any of the concession stands on the concourse or go straight to your seat. Upon arrival at your section, please show the seat locator tab to the Verizon Center usher for assistance.
 
 
I AM NOT COMING TO THE GAME TOGETHER WITH MY GUEST/SEAT-MATE; WHAT DO I DO?

Using your online Wizards Account Manager you can use two convenient options to get your guest his/her ticket(s) to the game. Simply log in to your account using the Account ID found on your blue Season Ticket Card and your Password (if you don't know your password, please reply to this email and we'd be happy to send it to you). Then, click "Manage My Tickets". Use either of these two convenient options to get your guest his/her ticket(s) - all the way up until one minute before game time!:
FORWARD: Click the checkbox next to the seat(s) you want to send your guest. Click "Forward".  On the next screen, enter your guest's email address. Click "Continue". On the next screen, verify the email address, then click "E-mail Tickets". Your work is done! Your guest will receive an email offer for the ticket(s) you sent. Your guest will click "Accept Tickets" from the email, enter his/her information to log into or create a Wizards Online Account, and may choose to print a paper copy of the ticket(s) or assign them to the credit/debit card of their choice (Visa, Mastercard, American Express, or Discover) to swipe upon arrival, and he/she also has the freedom of having the ticket(s) in his/her name to manage online. Once the ticket(s) are accepted by your guest, only your personal ticket will be on your Season Ticket Card, and you and your guest can now come to the game separately.
PRINT: Click the checkbox next to the seat(s) you want to print for your guest. Click "Print". Read the disclaimer and click "OK". On the next screen, in the "Ticket Options" box, select "Print". On the next screen, click "Download Now". You'll be prompted to either open or save a PDF file to your computer. You can immediately open and print your guest's ticket(s) and give them to him/her in person, via mail, or leave them at the will call window under his/her name when you arrive at Verizon Center. You can also send the saved PDF file over email;  remember, your guest will need to print paper tickets from this PDF file to enter.
 
I LEFT MY CARD AT HOME OR AT WORK - WHAT DO I DO?

If you have access to a printer, use your online Wizards Account Manager to log in and use the PRINT function to print out paper copies of your ticket(s) for the game.
If you don't have access to a printer, you can still get in! Log in to your account, select the "view all quick links" drop box on the left-hand side, and select "view/edit settings". On the next screen, select "Manage my paperless tickets". On the next screen, under the "Manage Paperless Ticket" box, select "Add Paperless Ticket". In the "Select a Paperless Ticket Type", choose "Credit Card". Enter the credit or debit card number for any card you normally keep in your wallet, and click "Save". Return to the main page of your account by clicking "Home". You're now ready to move any seats you have in your account directly to your credit card to swipe for entry at the game!
On the home page, select "Manage My Tickets". Click the checkbox next to the ticket(s) you need to move to your credit card. Click "Paperless". On the next screen, in the "Ticket Options" box, select "Paperless Ticket(s)". In the "Select a card" delivery method drop-down box, choose the credit card you just added to your account, then click the blue "Continue" button. On the next screen, click "Continue". Your ticket(s) have just been transferred to your credit card!
 
If you have any other questions about your Season Ticket Card or your account, please click here to visit the Wizards Digital Ticketing page or contact our Guest Services Department or your Guest Services Specialist directly tomorrow between 9 AM - 3:30 PM. We're happy to help!
We'll also be hosting special Digital Ticketing Orientation sessions tomorrow evening at 6:15 PM and 6:45 PM in the VW Theatre for any season ticket holders interested in learning more about Digital Ticketing and the online Wizards Account Manager. You are welcome to stop by! Take the escalators to the 400 level concourse, bear left on the concourse, and look for the VW Theatre outside of Sections 429-430.
Also, be on the lookout early next week for an email introducing an all-new, Online Unused Ticket Exchange and Online Bonus and Group Night Ticket form, allowing you convenient 24/7 access to exchange unused tickets and select your Bonus and Group Night Ticket benefits!
Thank you for your support of the Washington Wizards and we hope to see you tomorrow night at Verizon Center!

[all bolding, underscoring and colour in original]

*Unable to reproduce it here, but it looks like a small ticket, with a dark blue band across the top with 'ticketmaster' on it, the seat number, whether or not the holder has Acela Club access, and the teams, date and start time.