Author Topic: Define Natitude  (Read 46433 times)

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Online PowerBoater69

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Re: Define Natitude: Barry: “We lost?”
« Reply #1925: October 17, 2012, 06:50:34 PM »
Might be an annoying policy but they tell you before you checkout that they won't refund the processing fee. No deception there.

True, although they also have a clock ticking down warning you that your tickets will go back into the general pool if you don't complete the entry form and confirm the purchase in time, making it difficult to review the small print, not that it would have stopped my from buying them.

Online spidernat

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Re: Define Natitude: Barry: “We lost?”
« Reply #1926: October 17, 2012, 07:05:04 PM »
Probably closer to $100K the team is holding on to.  This explains why they dropped the maximum number of tickets from four to two for the Insider sale, doubles the number of orders with non-refundable fees.

Insatiable greed.

Online lastobjective

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Re: Define Natitude: Barry: “We lost?”
« Reply #1927: October 17, 2012, 07:07:29 PM »
True, although they also have a clock ticking down warning you that your tickets will go back into the general pool if you don't complete the entry form and confirm the purchase in time, making it difficult to review the small print, not that it would have stopped my from buying them.


If you don't read the fine print before you pay for something don't be surprised by what it says!

Also I was able to look up the refund policy for the tickets before purchasing them (I was curious on how much would be refunded, and how), so if you were really concerned about $5-10 the "fine print" was out there before you purchased. It was (and still is) laid out here: http://washington.nationals.mlb.com/was/ticketing/postseason.jsp

"Handling fee is non-refundable" for STH, "All other fees are non-refundable" for single-game ticket purchasers.


Not justifying the policy but it WAS out there and, at least for people like me who were concerned about the refund policy, they were upfront. They were also upfront about when tickets would be refunded, in their own vague way.

Online PowerBoater69

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Re: Define Natitude: Barry: “We lost?”
« Reply #1928: October 18, 2012, 12:06:17 PM »
I thought that it was just the convenience fee that wasn't being refunded, $4 per order. But it's the fee per ticket too, for the NLCS I paid $7 per ticket. Including the tie breaker and wild card games I paid $160 in fees that the old man is holding on to. Printing and mailing? Everyone printed their tickets at home. From six unplayed games the greedy bastards netted over a million bucks.

Gratitude my ass.

Online PowerBoater69

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Re: Define Natitude: Class Action Suit
« Reply #1929: October 18, 2012, 12:56:29 PM »
Yo Lerner, I want 90% of $160 now, nag.

Quote
The legality of pocketing the fees is...questionable. In 2002 the Yankees pulled the same move, keeping nearly $1.5 million in service charges for playoff games they never played. The State Attorney General got involved and forced the team to refund 90 percent of that cash. The last 10 percent was deemed more than enough to cover the team's actual costs. Since then, the Yankees and most MLB teams give full refunds.


m.deadspin.com/5952871/?utm_campaign=socialflow_deadspin_twitter&utm_source=deadspin_twitter&utm_medium=socialflow

Online spidernat

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Re: Define Natitude: Class Action Suit
« Reply #1930: October 18, 2012, 01:00:38 PM »
 :whistle:

Online lastobjective

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Re: Define Natitude: Class Action Suit
« Reply #1931: October 18, 2012, 01:01:09 PM »
Yo Lerner, I want 90% of $160 now, nag.
 

m.deadspin.com/5952871/?utm_campaign=socialflow_deadspin_twitter&utm_source=deadspin_twitter&utm_medium=socialflow



I'm wondering how much of that is the MLB and how much of it is Ticketmaster (mostly likely it's all the MLB) - Ticketmaster says that they will refund all of your fees on their purchases except for shipping fees and on "some Major League Baseball purchases". http://www.ticketmaster.com/h/returns.html?tm_link=tm_homeA_i_rp

It would be really nice to get some of that money back, I'm all for some pressure on the MLB in that regard. But I'm not surprised that this is happening.

Online Slateman

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Re: Define Natitude: Class Action Suit
« Reply #1932: October 18, 2012, 01:01:27 PM »
Lerners aren't cheap with payroll anymore. Gotta be cheap somewhere else

Offline rbw5t

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Re: Define Natitude: Class Action Suit
« Reply #1933: October 18, 2012, 01:03:26 PM »
I thought that it was just the convenience fee that wasn't being refunded, $4 per order. But it's the fee per ticket too, for the NLCS I paid $7 per ticket. Including the tie breaker and wild card games I paid $160 in fees that the old man is holding on to. Printing and mailing? Everyone printed their tickets at home. From six unplayed games the greedy bastards netted over a million bucks.

Gratitude my ass.

I don't think that's right.  This is from the team's webpage, linked above -- "Any single game tickets purchased through Tickets.com, over the phone or online, for games that go un-played will have the face value of the ticket and the convenience fee refunded. All other fees are non-refundable."

So, the "convenience fee" of $7 per ticket will get refunded.  It's the $4 "order processing fee" that will not get refunded.  At least that's what their rules say.  If it turns out otherwise, I'll be pissed, but let's wait and see what the refunds are before we raise the pitchforks.

Online lastobjective

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Re: Define Natitude: Class Action Suit
« Reply #1934: October 18, 2012, 01:05:19 PM »
That's how I'm interpreting it, rbw5t. Anyone call the Nationals yet to confirm that? Way better than just whining here.

Online PowerBoater69

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Re: Define Natitude: Class Action Suit
« Reply #1935: October 18, 2012, 01:06:41 PM »
In the Deadspin article the Os tried to blame MLB policy but the league denied it and the Os had to fess up.

Online PowerBoater69

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Re: Define Natitude: Class Action Suit
« Reply #1936: October 18, 2012, 01:11:14 PM »
I don't think that's right.  This is from the team's webpage, linked above -- "Any single game tickets purchased through Tickets.com, over the phone or online, for games that go un-played will have the face value of the ticket and the convenience fee refunded. All other fees are non-refundable."

So, the "convenience fee" of $7 per ticket will get refunded.  It's the $4 "order processing fee" that will not get refunded.  At least that's what their rules say.  If it turns out otherwise, I'll be pissed, but let's wait and see what the refunds are before we raise the pitchforks.

That's what I thought initially, that it was the $4 per set of tickets, not the charge per ticket. I paid $6 per ticket for the tie breaker and wild card games and $7 per ticket for the NLCS, which adds up. If it's just the $8 I paid for the two purchases the old man can keep it if it makes him happy, but $160 for processing print at home tickets is bull.

Wish we could get some clarity on this, I'd hate to get worked up over nothing.

Online GburgNatsFan

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Re: Define Natitude: Class Action Suit
« Reply #1937: October 18, 2012, 05:31:47 PM »
Since when? ;)

Seriously, I've never understood convenience fees. If you walk up to the box office, where there is labor involved, do you NOT get charged a convenience fee?

Build the price into the damn ticket and stop jerking me around.

<snip>

Wish we could get some clarity on this, I'd hate to get worked up over nothing.


Online PowerBoater69

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Re: Define Natitude: Class Action Suit
« Reply #1938: October 18, 2012, 07:04:44 PM »
The Dodgers policy:

Quote
Ticketmaster Outlets, Telephone and Internet Purchases: Ticket holders who purchased tickets through Ticketmaster, over the telephone or via the Internet will receive a refund from Ticketmaster issued through either a credit to the credit card used for the original ticket purchase or a refund check. The actual ticket will have no cash value. Tickets purchased at participating Ticketmaster outlets should be returned to the original point of purchase for a full refund, including the handling fee. TICKETS MUST BE RECEIVED WITHIN ONE YEAR FOLLOWING THE DATE ON WHICH THE APPLICABLE GAME WOULD HAVE BEEN PLAYED.


http://mlb.mlb.com/mlb/tickets/ps_refund_2012.jsp

Online PowerBoater69

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Re: Define Natitude: Class Action Suit
« Reply #1939: October 18, 2012, 07:11:09 PM »
Quote
DETROIT TIGERS 2012 POSTSEASON REFUND POLICY

Tickets.com Internet Purchases: Ticket holders who purchased tickets through Tickets.com via the Internet will receive an automatic refund through a credit issued to the credit card used for the original ticket purchase. The actual ticket will have no cash value AND SHOULD NOT BE RETURNED. Ticket holders who purchased individual Postseason games (Not Part of a Series Strip) will be refunded the per ticket convenience fee for any games unplayed. Per Order Processing/Shipping & Handling fees, and Per Series fees are non-refundable for games purchased as part of a Series Strip.

Online PowerBoater69

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Re: Define Natitude: Class Action Suit
« Reply #1940: October 18, 2012, 07:13:31 PM »
Edit: according to Deadspin 18 of the 25 teams that issued playoff tickets over the past four years offer full refunds of service charges.  Ticketmaster, Tickets.com, and MLB have no say whatsoever in this policy, it's on the team.

Yanks

Quote
TICKETMASTER TELEPHONE AND INTERNET PURCHASES: Ticketholders who purchased tickets through Ticketmaster, over the telephone or via the Internet, will receive a refund from Ticketmaster issued as a credit to the credit card used for the original ticket purchase.

Online spidernat

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Re: Define Natitude: Class Action Suit
« Reply #1941: October 18, 2012, 07:18:40 PM »
Why is PB on the "watched" list?

Online PowerBoater69

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Re: Define Natitude: Class Action Suit
« Reply #1942: October 18, 2012, 07:25:39 PM »
Why is PB on the "watched" list?

Responding to BiL in Manglish, oh well, it was fun while it lasted.

Offline Copecwby20

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Re: Define Natitude: Class Action Suit
« Reply #1943: October 18, 2012, 07:27:55 PM »
What is the watched list?

Offline tomterp

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Re: Define Natitude: Class Action Suit
« Reply #1944: October 18, 2012, 08:40:27 PM »
What is the watched list?

The forum has a warning tool that allows for points to be assigned, and ultimately trigger suspensions of posting privileges.  But mostly, it's fun for bored moderators.     :whip:   :twisted:

Online spidernat

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Re: Define Natitude: Class Action Suit
« Reply #1945: October 18, 2012, 08:54:18 PM »
Responding to BiL in Manglish, oh well, it was fun while it lasted.

Don't you know by now that the SSS gets the special kid glove treatment around these parts? They're WNFF's Duke of college basketball when it pertains to foul calls.

Offline Nathan

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Re: Define Natitude: Class Action Suit
« Reply #1946: October 18, 2012, 08:58:11 PM »
The forum has a warning tool that allows for points to be assigned, and ultimately trigger suspensions of posting privileges.  But mostly, it's fun for bored moderators.     :whip:   :twisted:



Offline The Chief

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Re: Define Natitude: Class Action Suit
« Reply #1947: October 18, 2012, 10:27:42 PM »
Don't you know by now that the SSS gets the special kid glove treatment around these parts? They're WNFF's Duke of college basketball when it pertains to foul calls.

I warned BiL too, dumbass.

Offline Lintyfresh85

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Re: Define Natitude: Class Action Suit
« Reply #1948: October 18, 2012, 10:33:30 PM »
It's pronounced Dumas.

Offline Ali the Baseball Cat

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Re: Define Natitude: Class Action Suit
« Reply #1949: October 18, 2012, 10:49:08 PM »
So, Eddie Vedder was right about TicketMaster?