I had posted a while ago that my Kindle had broken when it fell 2 feet from my bed to my carpeted floor while I was sleeping. The kicker was that Best Buy stated I was not covered in spite of the 1 year warranty as I had not bought the extended warranty. Explanations that the extended warranty was to extend the original warranty were totally useless. The other day I realized that the 1 year was almost up, so out of desperation I called Amazon directly. I received an apology and a new Kindle free of charge. G-d bless Amazon. Man, I missed my Kindle. I got so tired of carrying my desktop from room to room.