Ok, got my Droid Razr M... I love it. It's actually smaller than my Droid X despite having the same screen size, making it really compact. The screen itself is just dazzling, very bright and great definition. The microphone/connection seems to be much better, as the people I've called can hear quite a difference.
It was annoying to install the sim card, however, and activating the phone was difficult. I don't control the account, and I didn't have the billing code or other information needed to activate the phone. When I called Verizon (twice, first told me I needed the code, second time when I had obtained it) they were very kind concerning my problems, so that made me happy. However actually CONNECTING with customer service was hard, I could not call them directly (busy signal) but I was able to get to them by calling the local Verizon store and going through them.
Also, we accidentally ordered the wrong color. I wanted to exchange the white phone I got for a black one. However they wanted a $35 restocking fee at my local store, which I refused. The employee looked bummed that he couldn't help me, but I'm not going to pay that much to exchange a $50 phone. The white looks fine, it'll grow on me.